Telephone voice mail systems and telephone menu options systems

Telephone voice mail systems and telephone menu options systems. — (1) No state employee shall utilize a voice mail system when the employee is at his or her regularly assigned work station where his or her telephone is functional and available for use, unless: (a) The device is in use, and/or; (b) Such voice mail system alerts the caller to, and provides the caller with access to a nonelectronic attendant; or (c) Such voice mail system automatically transfers the caller to a nonelectronic attendant. (2) Telephone menu options systems used by state agencies, departments, or other state government units will alert the caller to, and provide the caller with access to, a nonelectronic attendant. (3) Agency heads will ensure compliance with the provisions of this section.