Committee responsibilities

The Committee shall carry out the following responsibilities: (1) analyze the laws and regulations that establish the respective agency hotlines; (2) evaluate the respective agency phone systems to determine necessary technology changes for a centralized hotline; (3) gather information on the volume of calls received by each agency; (4) determine the exact process by which a call is screened to ascertain where it should be directed; and (5) establish the manner in which the confidentiality of all complainant identities will be protected for purposes of any dissemination of records or other information outside agency personnel. (Source: P.A. 98-49, eff. 7-1-13.)