Procedures for Submission of Complaints of Misconduct by Licensees

Ahp 203.01 Procedures for Submission of Complaints of Misconduct by Licensees. (a) Persons wishing to complain of licensee misconduct shall: (1) Submit to the appropriate governing board a written complaint including the information described in (b) below, using mail or any electronic means for which the board is able to maintain security; or (2) Submit a complaint by telephone and thereafter confirm the complaint by: a. Reviewing a summary of the telephone conversation made by the board's staff; b. Correcting the summary as necessary and signing it; and c. Returning the signed summary to the board. (b) A written complaint submitted pursuant to (a)(1) above shall include: (1) The name and address of the complainant; (2) If the complaint is made on behalf of another person, the name of that person and the relationship of that person to the complainant; (3) The name of the licensee complained against; (4) If known, the business address and telephone number of the licensee complained against; (5) A detailed description of the treatment or event being complained about; (6) The beginning and ending dates of the treatment being complained about; (7) The name and, if known, the business address and telephone number, of any caregiver who was consulted about the actions which are complained about; and (8) As attachments, copies, but not originals, of any documents which relate to the complaint. (c) Within 60 days the governing board shall confirm receipt of the complaint. Source. #7232, eff 4-15-00; ss by #8079, eff 5-1-04, EXPIRED: 5-1-12 New. #10143-A, eff 6-7-12