Form of request

(a) Except as provided in (b) and (d) of this section, a request to a public agency for electronic services and products must be in writing. A request form may be provided by a public agency, but a request may not be denied solely because it is not on that form. If a request includes a stamped, addressed postcard, the public agency shall promptly use it to acknowledge the date the request was received. (b) An oral request for electronic services and products is considered a valid request under this chapter. If the request involves a variety of electronic services and products, a public agency may require that the request be submitted in writing. (c) An oral request is deemed denied if not granted within 10 working days after the office of the public agency responsible for providing the requested electronic services and products receives the request, excluding the request day and including the following 10 working days. The decision to grant or deny a request under (b) of this section is within the sole discretion of the public agency. Upon receipt of an oral request, a public agency shall inform the requester of the provisions of this section. (d) If a requester making an oral request for electronic services and products is unable to write a request due to a physical or mental disability, the public agency shall assist the requester in preparing a written request, or treat the oral request as a written request. (e) A requester must describe the electronic services and products sought with enough specificity to allow the public agency to ascertain the electronic services and products that are requested.