Client Intake and Orientation

Effective May 15, 2025 (a) A program must have and observe written policies and procedures for client intake and orientation that inform the client in writing of: (1) the rules governing the client's conduct and behavior that could result in disciplinary action or discharge; (2) the hours during which services are provided; (3) the financial arrangements including services to be provided, the rate for the services, a reasonable projection of the time for which services will be provided and the conditions of payment; (4) the program’s grievance procedures, including the procedure for the review, determination, and amelioration of alleged violations of a client’s rights, discussed in section 20(c); and (5) information summarizing the federal confidentiality law and to whom suspected violations may be reported. (b) The program must document compliance with subsection (a) in the client’s record. Version History Effective Obsolete Amended current - - 08-31-2021 05-15-2025 05-15-2025