DOL OFLC, View slides providing information on uploading PERM documents

Disclaimer This presentation is intended for training use only and does not carry the force of legal opinion. The Department of Labor is providing this information as a public service. This information and any related materials are presented to give the public access to information on the Department of Labor programs. You should be aware that, while we try to keep the information timely and accurate, there will often be a delay between official publications of the materials and the modification of these pages.

Therefore, we make no express or implied guarantees. The Federal Register and the Code of Federal Regulations remain the official source for regulatory information published by the Department of Labor. We will make every effort to keep this information current and to correct errors brought to our attention. For Government Training Use Only (December 13, 2017) 1 U.S. DEPARTMENT OF LABOR Employment & Training Administration PERM Labor Certification Program Permanent Online System Upload Process Review and Technical Issues Guidance December 13, 2017 Office of Foreign Labor Certification Atlanta National Processing Center Employment and Training Administration United States Department of Labor For Government Training Use Only (December 13, 2017) 2 Department of Labor: PERM Program Presenters Mr. Brandt Carter Center Director, Atlanta National Processing Center Office of Foreign Labor Certification Mr. Brian Smith Computer Systems Analyst Manager Office of Foreign Labor Certification Mr. Robert Spiker Production Support Manager Office of Foreign Labor Certification Ms. Jessica Hamilton Help Desk Analyst Office of Foreign Labor Certification For Government Training Use Only (December 13, 2017) 3 Department of Labor: Overview I. Uploading documents into the PERM system II.

Planned account management changes III. Common questions received at the technical help desk (PLC.Help) IV. Tips for contacting the help desk V. Common technical problems For Government Training Use Only (December 13, 2017) 4 Department of Labor: PERM Program Section I Uploading documents to the Permanent Online System For Government Training Use Only (December 13, 2017) 5 Department of Labor: PERM Program Upload Documents Process The PERM Online System allows stakeholders to directly submit documentation related to its permanent labor certification application in the PERM Online System. Employer Benefits:  Reduce cost and burden to stakeholders from having to submit documentation via U.S. mail, e-mail or facsimile;  Streamline process of submitting PERM applications;  More expeditious review of PERM applications by connecting the responsive documents directly to the application; and  Ensure integrity and receipt of information submitted.

For Government Training Use Only (December 13, 2017) 6 Department of Labor: PERM Program Upload Documents Process The employer has the opportunity to upload documents directly into the PERM Online System , including but not limited to the following:  Audit Documentation (business necessity, recruitment report, resumes, etc.);  Response to Supervised Recruitment letters;  Request for Reconsideration/Review;  Response to Business Existence Request for Information;  Response to Multiple Filing Request for Information;  G-28 Documentation;  Help Desk Inquiry; and  Other responsive documents. For Government Training Use Only (December 13, 2017) 7 Department of Labor: PERM Program Upload Documents Process NOTE: Although the employer has the ability to upload documents up to 30 calendar days after the notice of final determination, any documentation provided must adhere to time frames and deadlines imposed by the Department’s notification letters and or regulatory requirements whether submitted electronically or otherwise. For Government Training Use Only (December 13, 2017) 8 Department of Labor: PERM Program Upload Documents Process  Employer must be logged in the PERM Online System.  Select ‘MY APPLICATIONS’ tab.  Select “UPLOAD DOCUMENTS” sub-tab. For Government Training Use Only (December 13, 2017) 9 Department of Labor: PERM Program Upload Documents Process  Enter the case number for the applicable application in the “ETA Case Number” field and click on “Search”.

For Government Training Use Only (December 13, 2017) 10 Department of Labor: PERM Program Upload Documents Process  Left click on the case number hyperlink.  Follow instructions on how to upload documents. For Government Training Use Only (December 13, 2017) 11 Department of Labor: PERM Program Upload Documents Process For Government Training Use Only (December 13, 2017) 12 Department of Labor: PERM Program Upload Documents Process  The employer will be provided with the option of selecting from one of the following categories: Admin Documents, Appeal, Audit Review and Supervised Recruitment. For Government Training Use Only (December 13, 2017) 13 Department of Labor: PERM Program Upload Documents Process The employer will be provided with the following Admin Documents and Appeal “Document Type” options: For Government Training Use Only (December 13, 2017) 14 Department of Labor: PERM Program Upload Documents Process The employer will be provided with the following Audit Review “Document Type” options: For Government Training Use Only (December 13, 2017) 15 Department of Labor: PERM Program Upload Documents Process The employer will be provided with the following Supervised Recruitment “Document Type” options: For Government Training Use Only (December 13, 2017) 16 Department of Labor: PERM Program Upload Documents Process The employer must:  Click on the “Browse” button and select the file to upload into the PERM Online System;  Indicate type of “Category” and “Document Type” from drop down options;  Employer has the option of entering a “File Name” and “Note”; and (Note: free-text data field with maximum of 250 characters).  Left click on the “Upload” button. For Government Training Use Only (December 13, 2017) 17 Department of Labor: PERM Program Upload Documents Process  The following screen will appear after uploading a document in the PERM Online.

System.  Left click on the “Save” button. For Government Training Use Only (December 13, 2017) 18 Department of Labor: PERM Program Upload Documents Process  Left click on “OK” to complete the last step in uploading the document in the PERM Online System. For Government Training Use Only (December 13, 2017) 19 Department of Labor: PERM Program Upload Documents Process  The employer has the choice to upload and save several documents for the same case.  Follow the process for selecting the “File”, “Category” and “Document Type” (and optional, “File Name” and “Note”) for each document to be uploaded.  Left click on “Save” and then “OK” to complete the last steps in uploading the documents in the PERM Online System. For Government Training Use Only (December 13, 2017) 20 Department of Labor: PERM Program Upload Documents Process  The employer will automatically be routed back to the “Upload Documents” page for the same case number.  Left click on the under “Attachments” to see all documents uploaded for the application.

For Government Training Use Only (December 13, 2017) 21 Department of Labor: PERM Program Upload Documents Process The employer will be able to view a list of the documents uploaded, document type, date uploaded, any uploaded notes and the user that uploaded each document. For Government Training Use Only (December 13, 2017) 22 Department of Labor: PERM Program Upload Documents Process Important Notes  Any case submitted by main account and/or any sub-accounts can be viewed.  Selecting the Case Number link will allow the user to upload new documents to the case.  Selecting the paperclip icon (Attachments column) will display all documents that have been uploaded to the case as of now. (Documents viewable by ANPC). For Government Training Use Only (December 13, 2017) 23 Department of Labor: PERM Program Upload Documents Process Important Notes  Selecting the File Name link will open the document that was uploaded to the case.  Date column contains the date the document was uploaded.  User column contains the username that uploaded the document.

For Government Training Use Only (December 13, 2017) 24 Department of Labor: PERM Program Upload Documents Process Important Notes  Documents cannot be uploaded to a case, 30 calendar days past the Case Decision Date. The system will display an error message if the case is past the upload deadline.  The only document types available for upload are (.doc, docx, .pdf, and .txt).  The system will send the Point of Contact for the case (Section D of 9089 Form) an email as soon as the document is uploaded.  There is a 30 MB limit on each individual upload. For Government Training Use Only (December 13, 2017) 25 Department of Labor: PERM Program Section II Planned account management changes For Government Training Use Only (December 13, 2017) 26 Department of Labor: PERM Program Planned Account Management Changes Goals  Improve account security.  Reduce the number of account reactivation requests.  Work still in development.  Target release early 2018. For Government Training Use Only (December 13, 2017) 27 Department of Labor: PERM Program Planned Account Management Changes Improve Account Security  At present the system sends the current password and not a randomly generated password when a reset is requested.  Future passwords will be longer and randomly generated.  Existing password rules (complexity, aging, history) still apply.

For Government Training Use Only (December 13, 2017) 28 Department of Labor: PERM Program Planned Account Management Changes For Government Training Use Only (December 13, 2017) 29 Department of Labor: PERM Program Planned Account Management Changes Reduce reactivation requests  Currently the secret question/answer pair cannot be viewed or edited after they are set.  New capability to view/edit, e.g. when an employer account is transferred to a different person. For Government Training Use Only (December 13, 2017) 30 Department of Labor: PERM Program Planned Account Management Changes For Government Training Use Only (December 13, 2017) 31 Department of Labor: PERM Program Section III Common questions received at the technical help desk For Government Training Use Only (December 13, 2017) 32 Department of Labor: PERM Program Common Technical Help Desk Requests Top inquiries to PLC.Help (excluding password/pin): 1. Account registration 2. Case status 3.

Contact change 4. Sponsorship email 5. FEIN/name change requests Tips for speedier service… For Government Training Use Only (December 13, 2017) 33 Department of Labor: PERM Program Common Technical Help Desk Requests Registration and case status inquiries  Non technical issues should be directed to [email protected].  Send requested materials to [email protected].  View case processing times at https://icert.doleta.gov. For Government Training Use Only (December 13, 2017) 34 Department of Labor: PERM Program Common Technical Help Desk Requests Contact Person Changes  Please provide the current account information (name, email address) and the new account information.  Please provide the account username and employer Federal Employer Identification Number (FEIN).  Some information cannot be edited.

For Government Training Use Only (December 13, 2017) 35 Department of Labor: PERM Program Common Technical Help Desk Requests FEIN and employer name changes  These fields cannot be edited, even by the account administrator.  Includes all changes, including typos and transpositions.  Be sure the information is correct before submitting the registration request. For Government Training Use Only (December 13, 2017) 36 Department of Labor: PERM Program Common Technical Help Desk Requests Sponsorship questionnaires  Automated emails cannot be resent.  Be sure the contact information is correct before submitting registration and application.  System-generated mail may be trapped by spam filters at your Internet server provider (handled differently than human-written email from [email protected]). For Government Training Use Only (December 13, 2017) 37 Department of Labor: PERM Program Section IV Tips for contacting the help desk For Government Training Use Only (December 13, 2017) 38 Department of Labor: PERM Program Tips for Contacting the Technical Help Desk  Include account username, contact name, and employer FEIN on your request.  Send policy or case-specific questions to [email protected].  Send technical problems to [email protected].  [email protected] is not monitored, send inquiries to [email protected]. For Government Training Use Only (December 13, 2017) 39 Department of Labor: PERM Program Section V Common technical problems For Government Training Use Only (December 13, 2017) 40 Department of Labor: PERM Program Common Technical Problems • NAICS code entry • Internet Explorer compatibility mode • Occasional system-caused problems ◦ PDF formatting ◦ Getting “kicked out” of the system ◦ Delayed emails ◦ Printing PDF For Government Training Use Only (December 13, 2017) 41 Department of Labor: PERM Program Common Technical Problems • NAICS code entry ◦ Don’t enter text in the field. ◦ Must use the selector to set values correctly.

For Government Training Use Only (December 13, 2017) 42 Department of Labor: PERM Program Common Technical Problems • At registration For Government Training Use Only (December 13, 2017) 43 Department of Labor: PERM Program Common Technical Problems Creating a case For Government Training Use Only (December 13, 2017) 44 Department of Labor: PERM Program Common Technical Problems  Internet Explorer Compatibility Mode  You will see accessibility labels on the forms.  Interferes with data validation checks. For Government Training Use Only (December 13, 2017) 45 Department of Labor: PERM Program Common Technical Problems IE Compatibility View For Government Training Use Only (December 13, 2017) 46 Department of Labor: PERM Program Common Technical Problems IE Compatibility View For Government Training Use Only (December 13, 2017) 47 Department of Labor: PERM Program Common Technical Problems For Government Training Use Only (December 13, 2017) 48 Department of Labor: PERM Program Common Technical Problems PERM System issues  PDF formatting (early-mid 2017)  Getting “kicked out” of the system  Delayed emails  Printing PDF For Government Training Use Only (December 13, 2017) 49 Department of Labor: PERM Program Common Technical Problems PERM System issues  PDF formatting (early-mid 2017) Tightened web security  Getting “kicked out” of the system  Delayed emails (early October 2017) New servers, tightened network security  Printing PDF (early December 2017) Form expiration For Government Training Use Only (December 13, 2017) 50 Disclaimer This presentation is intended for training use only and does not carry the force of legal opinion. The Department of Labor is providing this information as a public service. This information and any related materials are presented to give the public access to information on the Department of Labor programs.

You should be aware that, while we try to keep the information timely and accurate, there will often be a delay between official publications of the materials and the modification of these pages. Therefore, we make no express or implied guarantees. The Federal Register and the Code of Federal Regulations remain the official source for regulatory information published by the Department of Labor. We will make every effort to keep this information current and to correct errors brought to our attention.

For Government Training Use Only (December 13, 2017) 51